Booking Customer Service

- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Report immediately serious cases/ inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactive update information/ knowledge about customer service.
- Working time: 5 days/week (any 2 days off).
- Shift: Rotate 24/7 (according to the arrangement of the team leader)
- Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).
- Schedule for reference
Day Shift:
- 7AM - 4PM
- 9AM - 6PM
- 12PM - 9PM
- 1PM - 10PM
Night Shift:
- 7PM - 4AM
- 8PM - 5AM
- 9PM - 6AM
- 10PM - 7AM